Wholesale FAQ
Wholesale FAQ
Everything you need to know about sourcing with Calivane.
Explore answers about wholesale registration, product selection, minimum order quantities, payment arrangements, international shipping, order tracking, and after-sales support.
Our help center is designed for boutiques, ecommerce retailers, sleepwear shops, bridal gift businesses, and professional purchasers exploring our curated lifestyle collections.
Order Status & Support
Browse Help Topics
Choose the topic relevant to your wholesale inquiry. Questions expand directly on the page, allowing you to review the information without leaving the help center.
Wholesale Accounts & Registration
Who can apply for a Calivane wholesale account?
We welcome inquiries from independent boutiques, online retailers, sleepwear shops, gift retailers, distributors, and other legitimate commercial purchasers. Applications may be reviewed to confirm the nature of the business and whether relevant purchasing arrangements are available.
How do I apply for wholesale access?
Visit our Wholesale Registration page and follow the application instructions. Please include your business name, location, website or sales channel, preferred product categories, and approximate purchasing requirements.
Will registration be approved automatically?
No. Submitting an application does not guarantee account approval, access to a particular collection, special payment terms, or exclusive commercial rights. Our team may request further business information.
Can newly established businesses apply?
New online stores and recently opened boutiques are welcome to submit relevant inquiries. We may request a description of your retail plans or other reasonable information to evaluate the proposed relationship.
Do you accept international business applicants?
International inquiries are welcome. However, account eligibility, product availability, shipping services, and import requirements may vary by country. These details must be confirmed before an order is accepted.
Products, Materials & Sizing
Calivane focuses on boutique sleepwear, silk sleep essentials, and comfortable indoor footwear. Product specifications should always be checked at the individual listing level, especially for fiber composition, sizes, available colors, and decorative details.
What wholesale products does Calivane offer?
Our collections include patterned women's pajama sets, mulberry silk sleep masks and pillowcase accessories, satin bridal slippers, bow-accented lounge footwear, and plush indoor slippers. The assortment may change with availability and seasonal updates.
Are all of your sleepwear products 100% silk?
Not necessarily. Materials differ between styles, and satin describes a weave or fabric finish rather than a specific fiber. Please refer to the confirmed composition of each product. Only products verified as 100% silk should be advertised as such.
How do I select the correct US size?
Review each product's size guide and available variants. International size conversions are only references; actual garment measurements and footwear fit can vary between products.
Can I request different colors and sizes in one order?
You may inquire about mixed sizes, colors, and styles. Availability, quantities, and any assortment restrictions must be confirmed for the relevant order.
Are samples available?
Sample availability depends on the product and current commercial arrangements. Contact our wholesale team with the items you wish to evaluate and your business details.
Wholesale Pricing, MOQ & Payments
How are wholesale prices determined?
Prices may depend on product type, available variants, order quantity, approved account terms, and any accepted quotation. All applicable charges should be reviewed before submitting a commercial purchase.
What is the minimum order quantity?
MOQ requirements may differ by product or transaction. Refer to the specific product offer or request confirmation from our team. We do not publish a universal minimum unless it applies to all relevant products.
Can I combine multiple product types in a wholesale order?
Mixed assortment inquiries are welcome. Please provide the desired products and approximate quantities. Any minimums, packaging requirements, or fulfillment restrictions will be confirmed before purchase.
Which payment methods are accepted?
Available payment methods are shown at the applicable checkout or specified in the accepted invoice or quotation. Options may vary by market, account, and transaction.
Do you provide commercial invoices?
Order and invoice documentation is provided according to the applicable transaction and available store systems. Buyers requiring specific company or tax details should communicate those requirements before purchase.
Do you offer payment terms or wholesale discounts?
Any volume pricing, credit arrangements, or deferred payment terms require express confirmation. They are not automatically available to all applicants or orders.
Delivery, Tracking & Customs
How long does wholesale order processing take?
Processing time depends on product availability, order volume, and preparation requirements. The applicable estimate should be provided at checkout or in the accepted order confirmation.
Can I request express shipping?
Express services may be available for particular destinations or orders. Please contact us before ordering to confirm service availability, estimated delivery, and costs.
Will an entire wholesale order arrive together?
Some orders may require multiple parcels or separate fulfillment arrangements. If an order is split, relevant information and tracking should be provided when available.
Who is responsible for customs duties and import taxes?
Responsibility depends on the agreed delivery terms and applicable law. Import duties, VAT, customs charges, or local handling fees are not automatically included unless expressly confirmed.
What happens if my delivery is delayed?
Contact us with the order number and available tracking information. We can review the shipment status and available next steps. Carrier estimates are not guaranteed delivery dates unless expressly agreed.
For additional details, please review our Shipping Policy.
Track an Order or Request an Update
For orders associated with a Shopify customer account, use the customer account area to view order history and available tracking information. If the order is not visible or was placed through another wholesale channel, submit an order support request below.
View Your Order Status
Sign in using the email address associated with your customer account, then open the relevant order to review its available status and shipping details.
View My OrdersHave the relevant order number or invoice reference ready.
Use the email address associated with the original purchase.
Tracking appears when available through the fulfillment service.
Send an inquiry if your order cannot be located.
Order Status Inquiry
Complete the form below for a manual order follow-up. Please do not submit passwords or payment card information.
Returns, Refunds & Damaged Merchandise
Can wholesale merchandise be returned?
Eligible returns are governed by our Return & Refund Policy and accepted order terms. Change-of-mind returns and claims for damaged or nonconforming products are assessed differently.
What if I receive incorrect or damaged items?
Contact us with the order number, affected item quantities, a description of the issue, and relevant photographs. We will review the concern and applicable remedies.
Who pays for return shipping?
Responsibility varies depending on whether the return is voluntary or arises from an error or legally recognized product issue, as well as the accepted transaction terms and applicable law.
Can I exchange a product for another size?
Exchanges depend on applicable return eligibility and available stock. Additional shipping or price differences may apply when lawfully disclosed and agreed.
How will an approved refund be issued?
Refunds are generally processed through an appropriate payment channel, often the original payment method where available. Processing times may vary according to the payment provider and applicable obligations.
See our Return & Refund Policy for the applicable conditions.
Resale, Product Content & Partnerships
Can I sell Calivane products through my own retail store?
Wholesale purchases may support lawful retail resale, subject to product-specific conditions, accepted commercial agreements, and applicable law. Purchasing products does not automatically establish exclusive distribution rights.
Can I use your product photographs and descriptions?
Commercial use of photographs or other brand assets requires appropriate authorization from the rights holder. Contact us to ask whether approved retailer materials are available.
Do you offer private-label packaging?
Private-label or custom packaging arrangements are not guaranteed. Please submit your requirements for review, including quantities and desired specifications.
Do you guarantee retail profit margins or product exclusivity?
No guaranteed retail margin, sales performance, or territory exclusivity is implied by wholesale registration or purchase. Any specific arrangement requires an express written agreement.
Still Have Questions?
If your question is not addressed above, contact Calivane with your business name, relevant product details, and the type of assistance you need. Our team can review product inquiries, registration questions, ordering concerns, and potential retail partnerships.
Business Support: service@calivane.store
Official Website: calivane.store
When inquiring about an existing order, please include its reference number and avoid sharing complete payment card details or account passwords.