Providing Products and Services
To manage orders, confirm transactions, prepare shipments, communicate delivery information, and respond to customers.
Privacy Policy
Calivane / Privacy & Personal Information
Privacy Policy
Your privacy matters to Calivane. This Privacy Policy describes how personal information may be collected, used, disclosed, stored, and protected when you visit calivane.store, contact our team, submit a wholesale inquiry, register as a business customer, or purchase products through our online services.
Calivane is primarily a business-to-business wholesale store featuring women's sleepwear, silk sleep accessories, and boutique home footwear. While our commercial relationships involve businesses, we recognize that the information of individual buyers, company representatives, website visitors, and delivery recipients may be protected personal information.
Effective Date: October 22, 2026 | Email: service@calivane.store
01 / Our Privacy Approach
Transparency Across Every Business Interaction
We aim to collect information appropriate to providing our services, communicate why information is needed, and handle personal information responsibly.
This policy covers interactions through our website, available business registration channels, customer service communications, and purchasing processes.
Where third-party technology providers are involved, additional terms and privacy information may apply. We encourage visitors to read this policy together with our Cookie Policy and other relevant website terms.
Who Is Responsible for Your Information?
Calivane is the trading brand operating calivane.store. The legal business entity responsible for the relevant personal information processing is:
Brand: Calivane
Legal Business Name: [Insert Registered Legal Entity]
Registered Business Address: [Insert Complete Business Address]
Website: https://calivane.store
Email: service@calivane.store
Business Telephone: [Insert Business Contact Number]
Depending on the service involved, Shopify and other providers may process information on our behalf, or may independently determine certain processing purposes under their own applicable terms and privacy notices.
Where the law requires identification of a data protection officer or local privacy representative, the relevant contact information should be provided in this policy.
Categories of Personal Information
The information processed depends on how visitors and business customers interact with our services. The following categories may be relevant to our ecommerce and wholesale activities.
Contact & Identity Details
Name, business email address, telephone number, billing and shipping contact details, and other information submitted in communications.
Commercial Information
Company details, business type, store website, purchasing interests, wholesale registration information, quotations, and order history.
Transaction Information
Purchased items, quantities, billing information, shipping requirements, transaction references, and payment status.
Technical Information
IP address, browser information, device characteristics, cookies, session activity, and relevant security or diagnostic records.
Customer Communications
Questions, service requests, product inquiries, return claims, supporting files, and correspondence with our team.
Marketing Preferences
Newsletter subscription choices, commercial communication preferences, and relevant consent or opt-out records where applicable.
We do not require visitors to provide unnecessary sensitive personal information as part of routine wholesale inquiries. Please avoid submitting such information unless it is specifically needed and an appropriate secure process has been established.
How We Receive Personal Information
Information Provided Directly
We may receive information when you complete a purchase, send an email, submit an application, request a product quotation, create an account, or communicate with customer service.
Business representatives may provide information about their organization and authorized contacts to enable purchasing or account administration.
Information Collected Through Technology
Our ecommerce platform and authorized technical services may automatically collect device or activity information required for website operation, security, diagnostics, or other enabled purposes.
Some data may also be received from payment services, shipping providers, fraud prevention services, or other relevant business partners.
Why We Process Your Information
We may process personal information for legitimate and lawful purposes related to providing our commercial services.
Wholesale Application Review
To assess business inquiries, evaluate prospective commercial relationships, and communicate relevant purchasing information.
Customer Service
To respond to questions, handle complaints, investigate discrepancies, and support returns or other after-sales matters.
Security and Fraud Prevention
To protect accounts, investigate suspicious transactions, maintain website security, and comply with applicable obligations.
Business Operations
To maintain accurate records, administer commercial relationships, support accounting, and improve operational effectiveness.
Marketing and Website Improvement
Where permitted, to communicate relevant offers, assess website performance, and improve the customer experience.
Our Legal Grounds for Using Information
Where laws such as the UK or EU GDPR apply, personal information must be processed under an appropriate legal basis. Depending on the circumstances, relevant grounds may include:
- Contractual Necessity: Processing required to establish or perform a contract with the relevant individual, such as fulfilling an individual customer's order.
- Legitimate Interests: Certain necessary business operations, account security, fraud prevention, service improvement, or relevant business communications where legally appropriate and balanced against individual rights.
- Legal Obligations: Processing necessary to meet applicable accounting, tax, regulatory, or other statutory duties.
- Consent: Processing that requires the individual's agreement, such as certain optional marketing or cookie activities.
The applicable legal basis depends on the specific processing activity, the person involved, and the relevant jurisdiction. Calivane should determine and document the appropriate basis for each actual processing purpose before publishing this policy.
Shopify and Authorized Service Providers
Our online store is powered by Shopify. Shopify provides ecommerce infrastructure that may support storefront access, shopping sessions, checkout, account management, transaction administration, website security, and other services.
Depending on our settings, Shopify may process information as a service provider or in certain circumstances for its own described purposes. Information about Shopify's processing can be found in the Shopify Privacy Portal and Shopify Consumer Privacy Policy.
If Shopify Network Intelligence or related enhanced services are enabled, additional disclosures and privacy choices may be necessary. Calivane's actual policy must accurately describe the enabled services and associated data-sharing practices.
We may also use authorized service providers for payments, shipping, technical infrastructure, customer communication, analytics, fraud prevention, or operational support. Such disclosures should be limited to purposes supported by applicable contractual and legal grounds.
08 / WHOLESALE CUSTOMER DATA
Business Account Information and B2B Relationships
Our wholesale program may involve collecting information about a prospective or existing business customer, including company name, contact person, business email, website, location, retail activity, product interests, and purchasing requirements.
This information may be used to respond to applications, evaluate eligibility, prepare quotations, verify relevant business details, and administer accepted commercial relationships.
Where a business provides information concerning its employees, purchasing representatives, or delivery recipients, it should ensure that the disclosure is lawful and that relevant individuals receive appropriate privacy information.
Business records may be retained for legitimate operational or legal requirements even if a particular wholesale application does not result in an approved account or purchase.
When Information May Be Shared
We may disclose personal information to third parties where reasonably necessary to operate our business, provide requested services, or comply with applicable legal requirements.
Operational Service Providers
These may include ecommerce technology providers, payment processors, logistics partners, email delivery services, hosting services, customer support platforms, and other authorized vendors.
Professional Advisers
Where appropriate, information may be shared with accountants, legal advisers, auditors, or similar professional service providers for legitimate business purposes.
Legal or Regulatory Requests
Information may be disclosed when required by applicable law, valid legal process, or necessary to protect lawful rights and interests.
Business Transfers
Relevant information may be involved in a legitimate merger, acquisition, restructuring, or business asset transfer, subject to applicable protections.
If information is shared for targeted advertising or other practices subject to special disclosure or opt-out obligations, those activities must be accurately described and relevant rights made available.
Purchase, Billing and Delivery Information
When customers place orders, transaction information may be processed to confirm purchases, authorize payments, organize fulfillment, issue invoices, comply with accounting requirements, and support after-sales inquiries.
Payment-related information may be handled by Shopify or authorized payment processors. The exact categories of payment information available to Calivane depend on the checkout and payment services configured for the store.
Delivery details may be shared with appropriate logistics providers to enable lawful shipment, tracking, customs processing, and delivery administration.
We encourage business buyers to provide accurate billing and recipient information and to avoid including unnecessary personal information in order instructions.
Commercial Messages and Your Choices
Calivane may send operational communications relating to orders, purchasing inquiries, application status, customer service, and other requested transactions.
Where legally permitted, we may also send promotional or business-related communications about products, new collections, and wholesale opportunities.
Marketing communication practices must respect applicable consent requirements, unsubscribe mechanisms, and other legal restrictions. Recipients may request to stop non-essential marketing messages through available unsubscribe tools or by contacting our team.
Requests to stop marketing do not necessarily prevent essential communications regarding an active order, account security, or a legally required notice.
Cookies, Analytics and Tracking Technologies
Our website may use cookies and similar technologies to enable shopping functions, protect sessions, remember preferences, analyze performance, and support optional marketing or advertising functions.
Whether a particular technology is active depends on the configuration of Shopify, installed applications, and any other enabled integrations.
Where applicable, consent or opt-out controls are provided in accordance with relevant legal requirements. For more information, please review our Cookie Policy and any live cookie preference interface available on the website.
Information Processing Across Borders
Our website may be accessed by businesses in different countries, and authorized technology providers may process or store personal information in jurisdictions other than the individual's country of residence.
Where international data transfer rules apply, we and the relevant service providers must use appropriate legal mechanisms and safeguards as required by the applicable framework.
Such safeguards may include recognized contractual arrangements, adequacy decisions, or other valid methods depending on the circumstances.
The precise data processing locations and safeguards should be verified against the current arrangements of Shopify and any additional service providers used by the store.
How Long Information May Be Kept
We retain personal information only for periods appropriate to the purposes for which it was collected, subject to legal requirements and legitimate business needs.
Retention may depend on the information category, whether an order or commercial relationship remains active, applicable accounting or tax obligations, legal disputes, fraud prevention needs, and relevant privacy rights.
Information that is no longer needed should be deleted, anonymized, or otherwise handled appropriately under applicable law and operational procedures.
Retention schedules and deletion procedures should reflect Calivane's actual systems, Shopify configuration, and authorized third-party services.
Protecting Personal Information
We aim to use appropriate administrative, technical, and organizational measures to protect personal information against unauthorized access, improper disclosure, alteration, or loss.
Security measures may include controlled system access, account authentication, secure communication methods, service-provider protections, and procedures for responding to suspected security incidents.
No online service or electronic transmission method is completely risk-free. We encourage customers to protect account credentials, use secure devices, and report suspected account misuse promptly.
Where notification of a personal data incident is required by law, relevant notification obligations will apply.
Understanding and Exercising Your Rights
Depending on your location and applicable law, you may have rights concerning personal information held or processed about you. These rights are not necessarily identical in every jurisdiction.
Access
Request information about certain personal data held or processed about you, subject to applicable legal conditions.
Correction
Request correction of information that is inaccurate or incomplete where the law provides such a right.
Deletion
Request deletion of eligible personal information, subject to exceptions such as legal retention obligations.
Data Portability
Request a transferable copy of certain information where portability rights apply.
Objection or Restriction
Object to or request limits on particular processing activities where legally available.
Consent Withdrawal
Withdraw consent for processing based on consent, without necessarily affecting prior lawful processing.
Marketing Preferences
Opt out of applicable direct marketing and exercise relevant advertising-related privacy choices.
Complaints and Appeals
Contact an appropriate privacy authority or use applicable appeal mechanisms where provided by law.
To submit a privacy request, contact service@calivane.store. We may request reasonable information to verify identity or authority before processing a request.
We will respond in accordance with applicable deadlines and requirements. Certain requests may be limited where exemptions, competing legal duties, or other lawful conditions apply.
Shopify privacy choices: Shopify also provides the Shopify Privacy Portal, which may offer additional rights and controls relevant to Shopify's own data processing.
Sale, Sharing and Targeted Advertising Choices
Depending on the jurisdiction and the actual technologies enabled on our website, certain processing activities may be classified as the sale or sharing of personal information, or as processing for targeted advertising under applicable US state privacy laws.
Where required, Calivane must provide appropriate disclosures, opt-out mechanisms, and treatment of recognized browser privacy signals under the applicable legal framework.
Visitors should use any available store data-sharing opt-out page or privacy controls that have been configured for their region. The store must verify that those mechanisms operate with its actual Shopify settings and third-party integrations.
Calivane should not publish a claim that it does not sell or share personal information until the relevant technologies and data practices have been reviewed.
Services Intended for Business Customers
Our wholesale website is intended primarily for professional business users and is not directed toward children as independent commercial purchasers.
Although some products may be suitable for family or gift-related use, this does not mean that the website intentionally seeks to collect children's personal information.
If we learn that information has been collected from a child in circumstances requiring parental consent or other protective measures, we will take appropriate steps consistent with applicable law.
Third-Party Websites and Independent Privacy Practices
Our website may link to external websites, social platforms, payment providers, logistics services, or other third-party resources.
These services may process information under their own privacy policies and legal responsibilities. We recommend reviewing the relevant notices before sharing personal information with an external provider.
We are not responsible for independently operated websites beyond the responsibilities imposed on us by applicable law.
Updates to This Privacy Policy
Calivane may update this Privacy Policy when business practices, technology configurations, legal requirements, or operational arrangements change.
The effective date at the beginning of the policy identifies the published version. Where a material change requires additional notice or renewed consent, we will take appropriate measures in accordance with applicable law.
We recommend reviewing this policy periodically and contacting our team if you have questions about how your information is handled.
Privacy Requests and Business Contact
For questions about this Privacy Policy, wholesale customer information, data access, correction, deletion, marketing choices, or other privacy matters, please contact Calivane using the information below.
Brand: Calivane
Legal Entity: [Insert Registered Legal Business Name]
Business Address: [Insert Verified Business Address]
Email: service@calivane.store
Website: https://calivane.store
Privacy Representative / DPO: [Insert Contact Details if Legally Required]
When submitting a privacy request, please describe the nature of your request and provide a suitable reply address. Avoid including unnecessary sensitive personal documents in an initial email.