Shipping Policy
Shipping Policy
Reliable communication and practical shipping arrangements are essential to successful wholesale partnerships. This policy explains how Calivane manages order preparation, shipping estimates, delivery destinations, carrier arrangements, tracking information, international customs matters, and logistics inquiries.
Our shipping services support wholesale customers purchasing selected women's sleepwear, silk sleep accessories, indoor slippers, bridal-inspired footwear, and complementary lifestyle merchandise.
Last Updated: October 22, 2026 | service@calivane.store
Shipping Designed Around Business Orders
Calivane primarily works with professional buyers, including independent boutiques, sleepwear retailers, lifestyle stores, gift businesses, hospitality purchasers, and online merchants. We recognize that commercial orders may require coordinated delivery planning, clear documentation, and communication concerning quantities, variants, and estimated dispatch dates.
Shipping arrangements depend on the products ordered, quantity, destination, available transport services, and any special requirements agreed during the purchasing process.
Our goal is to provide accurate order-related information rather than make delivery guarantees that cannot be reasonably supported. Available shipping options, costs, processing estimates, and any important limitations should be confirmed before a wholesale purchase is finalized.
Commercial shipments may include multiple products, colors, sizes, or cartons depending on the accepted order.
Available carriers, services, costs, and destinations depend on the quotation or checkout arrangements.
Our customer service channel assists with shipment information, tracking questions, and delivery concerns.
From Order Confirmation to Delivery
Wholesale fulfillment can involve more steps than an individual retail shipment. Depending on the merchandise, processing may include checking available stock, confirming variations, preparing goods, coordinating shipment documentation, and arranging carrier collection.
Order Confirmation
The product selection, quantities, buyer details, destination, and applicable commercial conditions are reviewed and confirmed.
Processing & Preparation
Items are prepared according to the accepted order. Stock availability, order volume, and any special handling requirements may affect the processing period.
Dispatch & Tracking
Once handed over to the relevant carrier, shipping confirmation and tracking information are provided when supported by the selected service.
Transit & Delivery
The shipment travels through the carrier network and, where applicable, customs procedures before delivery to the designated address.
Understanding Estimated Delivery
Order processing time refers to the period required to prepare an accepted order for dispatch. Transit time refers to the period after carrier handover until delivery or attempted delivery.
These periods are separate. An estimated shipping time should not be interpreted as the total time from purchase unless the estimate expressly includes order processing.
Processing Time
Processing varies by product availability, order quantity, fulfillment workload, supplier coordination, and any special requirements. The relevant estimate will be communicated at checkout, in the accepted quotation, or in the order confirmation.
Standard wholesale processing estimate: [Insert Actual Business-Day Range Before Publication]
Transit Time
Transit estimates depend on delivery destination, carrier, service level, and external logistics conditions. Estimated arrival dates are not guaranteed unless a specific guaranteed delivery service has been expressly purchased and confirmed.
Domestic delivery estimate: [Insert Applicable Range or State Not Offered]
International delivery estimate: [Insert Actual Business-Day Range]
Express delivery: Available only where expressly offered and confirmed for the relevant destination and order.
Domestic & International Delivery Destinations
Calivane may serve buyers across different markets, subject to the shipping destinations enabled for the store, available carriers, applicable import rules, and product restrictions.
Shipping availability is not automatically guaranteed for every country or territory. Buyers should review the shipping options presented at checkout or request a destination-specific quotation before submitting a wholesale order.
Currently supported shipping countries or regions: [Insert Actual Supported Markets Before Publication]
Shipping origin or fulfillment location: [Insert Actual Country or Countries of Dispatch]
We may use different fulfillment arrangements for certain products or bulk orders. Where an order is fulfilled by an authorized external warehouse or third-party supplier, relevant shipping information should be communicated as appropriate.
Restricted Destinations
Some products or shipments may be unavailable in specific locations because of carrier restrictions, legal requirements, customs conditions, or operational limitations. If a destination cannot be served, we will communicate the issue before accepting the order or address it appropriately if discovered afterward.
How Wholesale Freight Charges Are Determined
Shipping charges may vary according to the shipment's weight, dimensions, number of cartons, destination, delivery service, and any special handling requirements.
For larger wholesale orders, the most suitable transport method may differ from the standard options available for small purchases. Where a separate freight quotation is required, the relevant cost should be confirmed before the order is accepted.
Any free shipping promotion, flat-rate freight arrangement, discounted shipping program, or account-specific transportation agreement applies only when expressly offered under its stated conditions.
Smaller Business Orders
Where supported, smaller shipments may be sent through parcel delivery services, with shipping charges displayed at checkout or provided in a commercial quotation.
Larger Wholesale Shipments
Higher-volume purchases may require multi-carton shipping or separately arranged freight. Transport costs and delivery conditions should be approved as part of the order process.
Customs, Duties & Import Requirements
International wholesale orders may be subject to import duties, VAT, GST, customs brokerage fees, clearance procedures, and other charges determined by the destination country and the applicable delivery terms.
Responsibility for duties, taxes, customs clearance, and related costs will be determined by applicable law and the delivery conditions agreed for the order. Unless an accepted quotation specifically includes such charges, customers should not assume that all international import costs are prepaid.
Business buyers are responsible for supplying accurate information and documentation reasonably required for lawful importation, including applicable business or tax identifiers where necessary.
Customs authorities may inspect, hold, or request additional information about a shipment. These procedures can affect delivery timing independently of the carrier's initial estimate.
Special Considerations for Wholesale Buyers
Multi-Item & Mixed Assortment Orders
Wholesale orders may contain multiple pajama styles, sleep masks, slippers, colors, and sizes. Different products may require separate preparation or packaging arrangements.
Where an order is divided into multiple shipments, the relevant tracking details and any material changes to the fulfillment arrangements should be communicated to the buyer.
Packaging & Product Protection
Packaging is selected according to the merchandise and available fulfillment procedures. Soft goods, delicate decorative slippers, and other accessories may require different handling to help protect them during transportation.
Commercial Documentation
Where applicable, invoices, shipping documentation, customs descriptions, and shipment references may be prepared in accordance with the selected service and legal requirements.
Buyers requiring particular invoice details or shipment documentation should communicate those requirements before order acceptance.
Time-Sensitive Business Orders
Customers preparing for store launches, seasonal sales, promotional campaigns, or special events should discuss deadlines before placing orders. Requested dates should not be considered guaranteed unless expressly confirmed.
Following Your Shipment
When the selected carrier supports tracking, Calivane will provide the relevant tracking reference through the available order communication channel after dispatch or carrier label processing.
Tracking information may not update immediately. Some carriers require additional time to scan, collect, or process a shipment before the first tracking event becomes visible.
International shipments may move between transport networks or local delivery partners, and tracking updates may vary in frequency as a result.
If tracking appears inactive for an unusual period, customers may contact our team with the order number and tracking reference. We can review the available information and, where appropriate, request clarification from the logistics provider.
Carrier Communication
Recipients should monitor relevant delivery notices and respond to reasonable carrier requests, particularly where address clarification, delivery scheduling, or customs documentation is required.
Possible Causes of Delivery Changes
Delivery timing may be affected by severe weather, customs inspections, public holidays, transport congestion, local service disruptions, incorrect delivery information, unexpected carrier events, or other circumstances beyond the reasonable control of the parties.
Where a material delay becomes known, Calivane will seek to communicate relevant information and available options consistent with the accepted order conditions and applicable law.
Our responsibility for late delivery is determined by the governing commercial agreement and mandatory legal requirements. General estimated arrival dates are not independent guarantees of delivery on a particular calendar day.
If the shipment is required for a fixed commercial event, buyers should inform us of the deadline and obtain written confirmation of any binding arrangements before finalizing the transaction.
Delivery Addresses & Recipient Responsibilities
Wholesale buyers are responsible for providing complete and accurate delivery details, including the business or recipient name, street address, postal code, contact telephone number, and any information reasonably required by the chosen carrier.
Address changes should be requested as soon as possible. Once a shipment has entered the carrier network, redirection may not be available or may involve additional charges.
If a shipment is returned because of an incorrect address, failed delivery attempts, refusal of delivery, or missing documentation attributable to the recipient, any reshipment charges or related costs will be handled in accordance with the accepted agreement and applicable law.
When a Delivery Does Not Arrive as Expected
If an order appears lost, arrives visibly damaged, contains incorrect items, or is missing products, please contact Calivane promptly with your order number and the relevant shipment information.
When possible, retain the outer packaging and photograph visible damage before disposing of any materials. These details may help with carrier claims and shipment investigations.
For incomplete wholesale deliveries, provide the affected item quantities and any available carton or packing information. This enables our team to distinguish between a split shipment and an actual shortage.
Available resolutions depend on the findings, delivery terms, applicable law, and any accepted commercial agreement. Please consult our Return & Refund Policy for further information about damaged or nonconforming merchandise.
Receipt of Commercial Merchandise
Upon delivery, business customers should reasonably inspect the shipment's visible condition, check quantities and variants where practicable, and identify any apparent discrepancies.
Delivery confirmation by a carrier is relevant evidence of shipment status but does not automatically determine every contractual or legal question concerning risk, title, product conformity, or responsibility for loss.
The transfer of risk and ownership is determined by the applicable delivery terms, accepted agreement, and governing law.
Where the carrier requests a signature or other delivery acknowledgment, buyers should ensure an authorized recipient is available when reasonably necessary.
Frequently Asked Questions
Can I request faster shipping?
Express options may be available for certain products and destinations. Availability and charges must be confirmed before the order is accepted.
Will my bulk order arrive in one shipment?
Not necessarily. Orders may be divided into multiple parcels or consignments depending on the agreed fulfillment arrangements.
Are customs duties included?
Only where the applicable delivery terms or accepted quotation expressly state that the relevant duties or taxes are included.
Why has my tracking not updated?
Tracking activity may begin after carrier collection or a later scan. Contact our team if the delay appears unusual for the selected service.
Can I choose a shipping carrier?
Carrier requests can be discussed before order acceptance, subject to service availability, operational feasibility, and any additional charges.
Can delivery be guaranteed for a special event?
A specific date is guaranteed only where a supported service and binding delivery commitment have been expressly confirmed.
Policy Changes & Related Terms
Calivane may revise this Shipping Policy to reflect adjustments to fulfillment operations, available logistics services, international shipping conditions, or applicable requirements.
The version relevant to an accepted order will be determined according to the applicable contractual and legal rules. Updated general policies do not automatically replace obligations under previously accepted commercial agreements.
This policy should be read together with the relevant product details, Return & Refund Policy, Terms of Service, and any specific shipping conditions confirmed for the purchase.
Nothing in this policy is intended to exclude or limit rights that cannot be waived under applicable law.